Privacy Policy

1. Introduction

Pendulax ("we", "us", "our") is a watch repair business operating from 56 Jalan Gasing, 46000 Petaling Jaya, Selangor, Malaysia. This Privacy Policy explains how we collect, use, and protect personal data provided to us through our website and in connection with our repair services.

This policy applies to data processed in connection with our website at pendulaxag.pro and all associated services. By using our website or submitting an enquiry, you acknowledge the practices described here.

Questions about this policy may be directed to [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, and phone number (when provided through our enquiry form).
• Service-related notes: details about the watch submitted for repair, including any descriptions you provide of its condition.
• Usage data: anonymised data about how visitors use our website, collected through analytics cookies where consent is given.
• Cookie data: information stored locally to record your cookie preferences.

Legal basis for processing

We process data on the following bases: your consent (for analytics cookies and marketing), the performance of a contract (to carry out repair services you have requested), and our legitimate interest (to maintain service records and respond to enquiries).

Retention

Contact and service data is retained for up to five years from the date of your last service, to support follow-up visits and service history documentation. Data submitted through enquiries that do not result in a service is retained for twelve months.

3. How We Use Your Data

We use personal data for the following purposes:

• Responding to service enquiries and managing bookings
• Providing repair services and communicating about your watch
• Maintaining job records and service history for your reference
• Improving our website using anonymised analytics data (with consent)
• Complying with legal obligations under Malaysian law

We do not sell personal data to third parties. We do not use your data for automated decision-making or profiling.

4. Data Sharing

We do not share personal data with third parties except in the following circumstances:

• Parts suppliers: where a repair requires a specific component, we may share watch model details with established suppliers to confirm part availability. We do not share owner contact information with suppliers.
• Analytics providers: anonymised website usage data may be processed by third-party analytics tools where you have consented to analytics cookies.
• Legal obligations: we may disclose data if required by Malaysian law, court order, or regulatory authority.

5. Data Protection Measures

We take reasonable steps to protect personal data, including:

• Secure HTTPS connections for all website communications
• Access to job records limited to authorised bench staff
• Physical records stored securely on-premises
• Watch photographs shared only with the piece's owner, via direct communication

In the event of a data breach affecting your personal data, we will notify you and the relevant authorities in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) of Malaysia.

6. Cookies

Our website uses cookies to manage your preferences and, where you consent, to collect anonymised usage data. Details of the cookies we use are available in our Cookie Policy. You can manage your preferences at any time through the cookie settings on that page.

7. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in respect of your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right of correction: to request that inaccurate data be corrected.
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time.
• Right to limit processing: to request that we restrict how we use your data in certain circumstances.

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. Complaints about our data handling may be submitted to the Department of Personal Data Protection Malaysia.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any site you visit.

9. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that data has been submitted by a person under 18, we will delete it.

10. Changes to This Policy

We may update this policy from time to time. Where changes are material, we will post the revised policy on this page with an updated date. Continued use of our website after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

For any queries about this policy or your personal data: